We received a letter of thanks from a recent fire victim, which we thought would be nice to share publicly.

On Sunday 28 January, crews from Eastern, Central and Wigston Fire and Rescue Stations attended an incident following multiple calls reporting a bin fire on Coleman Close, Leicester. The fire affected two blocks of flats, and two families were rescued via a fire service ladder. Due to the time of incident, and the nature of those affected (very young and elderly), all were cared for on fire appliances whilst they awaited the attendance of the Fire and Emergency Support Service.

The letter, which can be read below, thanks the crews, in particular Eastern White Watch, who were first on the scene.


In the early hours of the morning of Sunday 28th January we were involved in a house fire, in the block of flats we live in on Coleman Close Leicester.

I am writing to you to show my sincere appreciation and admiration to all the fire brigades of Leicester who attended. A special mention must go to the eastern white watch, these men saved our family from the window using a ladder. They were amazing throughout with both my son and daughter aged one and three. They were checking up on them, making the experience less traumatic, making sure we were given drinks, coats to keep warm and a safe place to wait in the fire engine while they tackled the blaze and made the area safe. I cannot thank all the firefighters who helped save my family enough. Out of all the emergency services that attended that night, from police and paramedics, the fire crew stood out. They were with us from start to finish, looking after our wellbeing as well as tackling the blaze. After the arson attack, we went to go and meet with the Eastern white watch, they were so welcoming and after hearing how upset the children were they invited our family to the station to meet the firefighters and see an engine. Even after the event, they have showed us kindness and care. They are a testament to Leicester’s emergency services and that is why I thought it was important to write this letter. Our fire services aren’t praised enough for the help they provide, they risk their lives every time they are called out, and still manage to go above and beyond to provide excellent after care. This shows it’s not just a job to them, they really do care for the people they’re helping – and that’s exactly how they make me and my family feel.

Yours sincerely

Rosheen Malik”