What to do if there is a fire

  • Keep calm and act quickly.
  • Using your pre-planned escape route, get everyone out of the building as quickly as possible.
  • Seconds count so don’t waste time investigating or rescuing valuables.
  • Before opening a door, check it first by using the back of your hand. If it’s warm, don’t open it!
  • When moving through the home, remember to shut doors behind you to help contain the fire.
  • If there’s smoke, keep low where the air is clearer.
  • Get out of the building, call 999 and stay out.
  • Find somewhere safe and wait for the fire and rescue service – don’t be tempted to go back inside.

Know your escape route backwards


Even if you think someone has already called 999 asking for the fire and rescue service to attend, DO call us yourself to be sure. We’d rather get several calls about a genuine emergency than none at all.

If your clothes catch fire – Stop, drop and roll

  • If your clothes catch fire, don’t run around, you will fan the flames and make them burn faster.
  • Lie down and roll around. It makes it harder for the fire to spread and smothers the flames.
  • Smother the flames with a heavy material, like a coat, blanket or a fire blanket.