Safeguarding is everyone’s responsibility, and LFRS staff are committed to safeguarding children, young people and adults from abuse and neglect. We strive to promote the safety, dignity and wellbeing of people in the communities we serve and of our own staff.


What does safeguarding mean?

The Governments definition of the term safeguarding is:

“The process of protecting children and vulnerable adults from abuse or neglect, preventing impairment of their health and development, and ensuring they are living in circumstances consistent with the provision of safe and effective care that enables them to have optimum life chances.”

Our Service not only responds to the risk from fire, road traffic collisions and other life threatening scenarios, but also carries out a broader range of work associated with those who may be at risk from harm.

For more information, please watch the below video from the Leicester, Leicestershire and Rutland Safeguarding Board:

Leicestershire Fire and Rescue Service staff have to follow our Safeguarding Policy, which can be found here. To contact the Safeguarding Team, please contact our Service Headquarters here and ask to speak to the Safeguarding Officer or Safeguarding Manager. The Service recognises the significant role it can play in partnership with other agencies. We work with the adult and children’s safeguarding boards for Leicester, Leicestershire and Rutland. In accordance with our legal responsibilities, Leicestershire Fire and Rescue Service has partnership arrangements and data sharing protocols to share information to assist action by other agencies, where the safeguarding of the vulnerable person is outside the scope and capabilities of the Service. Abuse and neglect can take many forms. If you are concerned about abuse or neglect of yourself, a vulnerable adult or a child, you can find out more by visiting the local safeguarding board website which can be found below:

If you have a complaint about one of our personnel, please follow our complaints procedure by clicking here and we will deal with your concerns in confidence.