We value our customers and put the needs of our communities at the heart of everything we do. We accept that, from time to time, we may not do as well as we should. We need to know how we are doing and how we can improve.

If you wish to make a complaint against the Service you will need to review our complaints procedure. If, however, you wish to make a specific complaint against the authority and/or members of the CFA you will need to review the procedure for complaints against the authority and members.

If you wish to log a compliment, please read our procedure, compliments from members of the public.